Most clients come in for a fill every two to three weeks. Your natural lashes shed on their own cycle — usually one to three a day — so extensions loosen gradually rather than all at once. How long yours last depends on your natural lash cycle, your aftercare, and whether you sleep on your face.

No — not when they're applied correctly. Each extension is bonded to a single natural lash, sized so the weight is safe for that lash to carry. Damage comes from extensions that are too heavy, too long, or glued to more than one lash at a time. That's a skill problem, not a lash extension problem, and it's why who applies them matters.

There should be no pain, itching or discomfort at all. You should be able to brush through them without tugging, and each extension should sit on its own natural lash rather than clumped to its neighbours. If your eyes feel sore or your lashes feel stuck together, something is wrong — come and see us.

Once you're missing about half your extensions, book a fill. Below that there isn't enough left to build on, so we'd book you as a full set instead. Not sure? Send us a photo and we'll tell you which to book — it saves us both time.

We'd rather you didn't. A mini fill doesn't leave enough time to do a full set properly, and we'd have to rebook you anyway. If it's been more than three weeks, or you've lost most of your extensions, book the full set from the start. See current pricing →

Tell us and we'll fix it. We guarantee our work for one week — if you lose an excessive number of extensions due to bonding in that time, we'll replace them at no charge. Normal shedding of one to three lashes a day is expected and isn't covered, but anything beyond that is on us.

Keep them dry for the first 24 hours while the adhesive fully cures. After that: brush them daily with the spoolie we give you, cleanse them with a lash-safe foaming cleanser, and skip oil-based products and waterproof mascara. Try not to sleep face-down. Good aftercare is the single biggest difference between three weeks and five between fills.

Come with clean lashes and no eye makeup — mascara residue stops the adhesive bonding properly, and we'll have to spend your appointment time cleaning it off. Avoid caffeine if you can; it makes eyes flutter. Allow the full appointment length rather than booking something tight afterwards.